Return and Refund Policy – Shivneri Indrayani Rice

Thank you for shopping with us. Please review our return and refund policy below:

Return Window:

Customers can request a return within 3 days of receiving the product only if the item is damaged, defective, or incorrect.

Eligibility for Returns:

To be eligible for a return, the rice bag/pouch must be unused, in the same condition that you received it, and in its original packaging.

Return Shipping Charges:

The customer is responsible for paying their own shipping costs for returning the item. Return shipping costs are non-refundable.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 7 business days to your original payment method.

How to Initiate a Return:

To start a return, please contact us with your order details and photos of the damaged item:

Email: dipakshekhare1@gmail.com

Location: Bhosari, Pune, Maharashtra